Received
Device checked in and logged.
Checked In / Diagnosing
Initial diagnosis is underway.
Waiting Approval
Estimate sent and waiting for approval.
Waiting on Parts
Parts have been ordered or are pending arrival.
Repair In Progress
Repair work is actively underway.
Testing
Final testing and quality checks are being completed.
Repair Completed, Ready for Pickup
Your repair is complete and ready.
Picked Up
Device has been picked up or returned.
Closed
Ticket has been closed.
Don’t have a ticket yet? Use the Repair Check-In form on the main page.